Product
A verified place in line — not a marketing list, not a velvet rope.
QueueCode is the check-in layer in front of the desk you already staff. People keep their place from any phone. Clerks see who is on site. The lobby can be smaller than the line.
01 · Arrive
Check in from the phone they already carry.
A posted number or a small sign at the door. The person texts in or scans. No app store visit. The first reply creates the ticket.
Exact text
QueueCode: You’re checked in at Lakeside Service Center. You’re currently number 4. We’ll text when it’s your turn.
02 · Match
Identity or booking lookup — not a first-name on a host stand.
Lookup against the day’s schedule, a permit queue, or a will-call list. Unmatched check-ins wait for a clerk. They do not jump the line.
J. LindBrake · appt
R. Okonkwo10:00 inspect
S. AlvarezWalk-in
03 · Hold & update
Position and estimates as the line moves.
“I’m here” is a reply they choose. We do not ask for live location. Clerks see who is actually on the property.
Now serving#02
Wait~25 min
On-site6 I’m here
04 · Missed turn
A short hold and one recovery text.
If they miss the call, the slot holds for eight minutes by default and they get one recovery text. Then the ticket expires.
Open the staff dashboard →A. BergMissed · expired
Hold8 minutes
Recovery textsOne